Code of Conduct
TerraOz Migration is committed to delivering migration advice and services in accordance with the applicable professional and ethical standards governing registered migration agents. Our practice is guided by the MARA Code of Conduct.
When clients engage TerraOz Migration, they can expect a high standard of integrity, accountability, and ethical conduct at every stage of the migration process. Our commitment reflects the fundamental purpose of the Code of Conduct: to protect clients and to maintain the integrity of the migration advice profession and Australia's immigration system.
Our Professional Principles
At TerraOz Migration, we are committed to conducting our services with professionalism, competence, diligence, honesty, and integrity. We believe every client deserves to be treated with fairness, courtesy, and respect, regardless of their background, personal circumstances, or migration status. We are committed to providing advice that is clear, accurate, and not misleading. We do not make false promises, offer unrealistic assurances, or use improper pressure in any aspect of our dealings with clients.
Standards in Migration Services
In providing migration assistance, TerraOz Migration is committed to complying with all relevant migration laws, legislative requirements, and professional obligations. We will not engage in any conduct that may undermine the lawful operation of Australia's migration system, including the withholding, misrepresentation, or improper presentation of information or documents. We take reasonable care to ensure that all applications, submissions, and supporting documents prepared or lodged on behalf of our clients are accurate, complete, and genuine.
Client Communication
Before commencing work, we will clearly confirm in writing the scope of our services, our professional fees and charges, and the terms of our engagement. We are committed to ensuring that clients understand the services being provided and the basis on which we act on their behalf. Throughout your matter, we will keep you informed in writing of significant developments and advise you promptly of any outcome or update relating to your case. We will only act on your informed instructions and will not lodge applications, documents, or correspondence on your behalf without your clear authority and consent.
Confidentiality and Records
TerraOz Migration respects the confidentiality of all client information and handles personal, sensitive, and financial data with the utmost care. We will not disclose your information to third parties without your consent unless disclosure is required or authorised by law. We maintain accurate and orderly records of communications, documents, and actions taken on behalf of our clients. Where you make a written request for the return of original documents or materials belonging to you, we will arrange their return within a reasonable timeframe, subject to any legal or regulatory requirements.
Transparency and Accountability
We are committed to transparency in the way we present our professional identity and services. Our Migration Agents Registration Number will appear on relevant correspondence, marketing materials, and other communications as required. We also take seriously our responsibility to protect the proper use of our registration details. TerraOz Migration will not permit the misuse of our registration number and will take appropriate action if any misuse comes to our attention.
Referrals and Professional Conduct
Where a matter falls outside our area of practice or requires expertise beyond the scope of our services, we will advise you accordingly and, where appropriate, refer you to another suitably qualified professional. Our priority is to ensure that clients receive advice and assistance from the most appropriate source. We are also committed to maintaining respectful and professional relationships with other practitioners in the migration services.
Complaints and Dispute Resolution
TerraOz Migration values client feedback and is committed to addressing concerns in a fair, timely, and transparent manner. If you are dissatisfied with any aspect of our service, you are encouraged to raise the matter with us in writing so that we may review and respond appropriately. Where necessary, we will take reasonable steps to resolve disputes through open communication and, where suitable, participate in mediation or other appropriate resolution processes.
Access to the Code
A copy of the applicable Code of Conduct is available on request. To support transparency and client awareness, our website may also include access to the relevant Code or information about the professional standards that apply to registered migration agents.
Why This Matters
By adhering to these professional standards, TerraOz Migration aims to protect our clients' interests while delivering reliable and ethical migration assistance. Our approach is designed to ensure that clients receive honest guidance, respectful service, and support that is aligned with current legal and professional requirements.